Unit ONE: Medical Assisting as a Career Chapter 1: Introduction to Medical Assisting Chapter 2: Healthcare and the Healthcare team Chapter 3: Professionalism and Success Chapter 4: Interpersonal Communication Chapter 5: Legal and Ethical Issues Unit TWO: Safety and the Environment Chapter 6: Basic Safety and Infection Control Chapter 7: Patient Reception Chapter 8: Office Equipment and Supplies Unit Three: Communication Chapter 10: Written and Electronic Documents Chapter 11: Medical Records and Documentation Chapter 12: Electronic Health Records Chapter 13: Telephone Techniques Chapter 14: Patient Education Unit Four: Administrative Procedures Chapter 15: Managing Medical Records Chapter 16: Schedule Management Chapter 17: Insurance and Billing Chapter 18: Diagnostic Coding Chapter 19: Procedure Coding Chapter 20: Patient Billing and Collections Chapter 21: Financial Management Unit Nine: Medical Assisting Practice Chapter 56: Practice Management Chapter 57: Emergency Preparedness Chapter 58: Preparing for the World of Work Appendix I: Prefixes, Suffixes and Word Roots InCommonly-Used Medical Terms Appendix II: Abbreviations and Symbols Commonly Used in Medical Notations Appendix III:Diseases and Disorders Appendix IV: The Electronic Health Record Glossary