This may be the best resource guide ever written for controlling, managing and operating a beverage operation profitably. Covering virtually every aspect of a beverage operation, Robert Plotkin has left no stone unturned. From analysing bar staff productivity to explaining how to use pour cost formulas to increase profits, it is a guide that anyone can use to increase their profits, reduce their costs and understand how to do it in a step-by-step format. Plotkin's experience has allowed him to carefully analyse all aspects of running a beverage operation, whether in a restaurant, hotel or nightclub, and apply the controls and systems necessary to generate profit from the business.