This timely series is based upon 15 years of experience and work of trainers and researchers in the field of criminal justice. Each book is filled with the practical skills and actual techniques and methods. The focus is on how to communicate and get others to what is desired with minimal hassles. Examples and techniques are based on the real world and can readily be used as a part of a hands-on training program. The highly successful intervention model is demonstrated through practical skill related exercises including - The Basics (sizing up skills), The Add-ons (communicating skills), and T