Newly divorced Amy Riley has just moved to Charlotte, North Carolina, with her two children. Anxious to cheer them up, Amy takes the kids to the mall on Christmas Eve to see Santa Claus. When her young son, Josh, disappears in the crowd, their family tradition quickly escalates into a crisis, and Amy must enlist the man in the red suit himself to help find her son. The last thing police officer Nick DiCaprio wanted to do on Christmas Eve was play Santa Claus at the local mall. But when Josh goes missing, he's suddenly grateful that his sister persuaded him to help out that night. As he and Amy search for the little boy, sparks begin to fly for this most unlikely couple.