Chapter 1: The Profession of Medical Assisting Chapter 2: Types of Medical Practice Chapter 3: Legal and Ethical Issues in Medical Practice, Including HIPAA Chapter 4: Communication with Patients, Families, and Coworkers Chapter 5: Using and Maintaining Office Equipment Chapter 6: Using Computers in the Office Chapter 7: Managing Correspondence and Mail Chapter 8: Managing Office Supplies Chapter 9: Maintaining Patient Records Chapter 10: Managing the Office Medical Records Chapter 11: Telephone Techniques Chapter 12: Scheduling Appointments and Maintaining the Physician's Schedule Chapter 13: Patient Reception Chapter 14: Patient Education Chapter 15: Health Insurance Billing Procedures Chapter 16: Medical Coding Chapter 17: Patient Billing and Collections Chapter 18: Accounting for the Medical Office