"This book discusses the "hows" and "whys" of conflict and provides easy-to-use solutions for most situations." "Since conflict results from how we view our own power, and emotion is at the core of these views, we must begin by looking closely at our emotions. Fisher and Sharp guide us toward pinpointing our emotions and seeing how they move us into playing one of the classic roles in conflict: Victim, Persecutor, Instigator, or Rescuer. They also describe how emotions can have productive purposes, and how they can be used to minimize and remove serious conflict from our lives." "This book includes vignettes, anecdotes, personal inventories, illustrations, and concrete exercises, making it perfect for general readers and students of psychology, sociology, business management, human resources and family studies."--Jacket