Warren Graham

I work in an academic library, not a public library, but there is still plenty of information in this book that is applicable in many different settings. Reading the stories in the opening chapter really made me appreciate the (usually) less dramatic problems we have in our library. Much of the advice is common sense, but having it written out and reiterated is a great reminder, and an excellent way to start discussions amongst staff. A good starting point for conversation with your coworkers or employees, though you will want to follow up with actions that are customized to your particular library.… (lisätietoja)

Review for Catholic Library World by Reviewer: Michael F. Bemis, Freelance Reference Book Reviewer, St. Paul, Minn.

While the title may raise some eyebrows, information professionals need not be alarmed. The author is certainly not suggesting that we channel Bruce Lee when confronting an unruly patron, rather, that we adopt the philosophy undergirding the chop-socky stuff, which imparts a sense of equanimity and self-control. Witness the following passage: “My instructor would talk of mizo no kokoro, a ‘mind like water.’ You have to keep your mind calm and focused, he said, like a calm body of water, to accurately reflect the world around you. Negative emotions are like ripples in the water, distorting the reflection” (p. 25, under the heading of “Attitude”).
The gist of the book is pretty straightforward. In no-nonsense language, Graham informs his readers to make a list of rules of behavior, enforce these rules consistently, keep track of those who are either unwilling or unable to abide by these rules and follow up with consequences for those who are habitual troublemakers, i.e., suspension of library privileges. Other topics discussed include aspects of library design that are conducive to good order, technology helps (video cameras, for example) and the sometimes touchy subject of whether or not to employ security personnel in the library, which frees up the staff from having to play the role of Town Sherriff, but in the opinion of some, sends the wrong message.
This is all solid, well-written stuff, the serious subject matter lightened considerably by a sprinkling of humorous personal anecdotes gleaned from the author’s many years in the security field. While some may see this as preaching to the choir, it is well to be reminded that keeping the peace is everybody’s business and goes far to ensure a welcoming environment. That being said, this would be an appropriate purchase for any library, regardless of size or specific function.… (lisätietoja)