Jeanne Bliss
Teoksen "I Love You More Than My Dog": Five Decisions That Drive Extreme Customer Loyalty in Good Times and Bad tekijä
Tietoja tekijästä
Jeanne Bliss is an expert on what it takes to earn that kind of customer. The bad news, she says, is that there's no shortcut; the world's biggest marketing budget can't make people love you. But the good news is that a company can become beloved-if you commit to five essential decisions about how näytä lisää to run your business. Bliss has studied and worked with many beloved companies, large and small, from longtime successes like Wegmans and Harley-Davidson, to relatively new companies like Zappos.com and The Container Store. These and other fascinating examples prove that beloved companies never lose sight of the people affected by everything they do. Their reward: an army of volunteer publicists who spread buzz to friends and colleagues to try these companies, with statements such as, "I'd marry them if I could," and "I love you more than my dog!" näytä vähemmän
Tekijän teokset
"I Love You More Than My Dog": Five Decisions That Drive Extreme Customer Loyalty in Good Times and Bad (2009) 42 kappaletta
Would You Do That to Your Mother?: The "Make Mom Proud" Standard for How to Treat Your Customers (2018) 13 kappaletta
Anatomy of Dysfunctional Customer Relationships 2 kappaletta
Connecting With Customers 1 kappale
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Jäseniä
Tilastot
- Teokset
- 6
- Jäseniä
- 104
- Suosituimmuussija
- #184,481
- Arvio (tähdet)
- 3.3
- ISBN:t
- 14
- Kielet
- 1
- Kuinka monen suosikki
- 1